Nicola Morelli - Building Blueprints

Thanks to Nicola Morelli’s lecture, the Master class has been already able to draw its first service blueprint.
And no matter if they are not perfect yet – as the first kiss – you’ll never forget your first service blueprints.

Also today, some inspiring references on Service Design, Creative Communities and Collaborative Economy:

• The Age of Access: The New Culture of Hypercapitalism Where All of Life Is a Paid-For Experience – by Jeremy Rifkin
• Creative Communities: People inventing sustainable ways of living – Edited by Anna Meroni, with essays by: Priya Bala, Paolo Ciuccarelli, Luisa Collina, Bas de Leeuw, François Jégou, Helma Luiten, Ezio Manzini, Isabella Marras, Anna Meroni, Eivind Stø, Pål Strandbakken, Edina Vadovics
• Wikinomics: How Mass Collaboration Changes Everything – by Anthony D. Williams and Don Tapscott
• Democratizing Innovation – by Eric Von Hippel